About Us

Who is Ambasador Coffee Service?

We are a second-generation family run business founded in Regina, SK in 1988. We may be smaller than you think! We currently employ 10 staff. All profits stay in Saskatchewan.

What is our Service Area?

Product Delivery: We ship orders all across Canada.

Equipment Loan Programs and On-Site Service: Regina and Saskatoon, SK

Equipment Loan Programs and Phone Support Service: Anywhere in Saskatchewan on applicable models.

Equipment Rental Programs and On-Site Service: Regina and Saskatoon, SK

Equipment Maintenance Agreements: Regina, SK

What are your business hours?

Current hours are listed here.


Account

What payment methods do you accept?

Visa or MasterCard: Please call us with your credit card details for a one-time payment or if you want to put your card on file for automatic payment. (Do not email credit card details)

EFT: Please call or email us for our banking information.

Cheque: Please make cheques payable to Ambassador Coffee Service and mail to 1400 St John St, Regina, SK S4R 1S4.

Online Bill Payments: If you bank online with a Credit Union you can find us listed as bill payee.

PayPal: Please email PayPal payments to PayPal@ambcoffee.ca

Debit Card: Debit Card is accepted in person, please stop by and see us.

Interac eTransfers: Please send your Interac eTransfer to Payments@ambcoffee.ca


Orders

How can I place an order?

By Phone in Regina: (306)359-3799 or Toll Free: 1-888-600-8005

By Email: OrderDesk@ambcoffee.ca

Online: To access your account or place online orders please email your request to info@ambcoffee.ca

What is your Return/Exchange policy?

Food Product Return Policy:
Any items that do not meet your satisfaction for any reason may be returned within 30 days of the purchase date for a full refund.
Equipment, Gear and Non-Food Product Return Policy:
Equipment, Gear and Non-Food Products that are faulty within 30 days of the purchase date are eligible for a full or partial refund based solely at our discretion. We do not offer warranty coverage on any equipment, gear and non-food products. Please register any purchases with the manufacturer to ensure you receive any applicable warranty coverage. Any applicable manufacturer warranty coverage will become void if you fail to use soft water and neglect cleaning and maintenance as outlined in your owner’s manual.

If I order today, when will I get my order?

All Regina orders are generally delivered the next business day. Orders shipping outside Regina will be 2 – 3 business days.


Equipment

Do you offer water filtration on coffee systems?

​A great cup of coffee comes from perfect, clean and filtered water. We provide water filters on any of our equipment that is plumbed in for that perfect tasting cup of joe.’

Do you clean the equipment you loan to us?

Exterior cleaning of coffee makers and cleaning of serving vessels is the responsibility of the customer – but we do offer some industry specific cleaners that make that job easy! Clean serving vessels make for some delicious coffee.

How much is equipment rental?

Free! Free! Free! Purchase all your coffee products from us and enjoy shiny, modern equipment free of charge. This include repairs to mechanical breakdowns.

Do you offer repair services to equipment that is not covered under rental agreement?

Yes. Please visit https://www.ambcoffee.ca/repair


Service

If I have a concern with quality of products or service who do I contact?

Email: info@ambcoffee.ca

Telephone Regina: (306)359-3799 or Toll Free: 1-888-600-8005

Or call our owner, Kyle Chalupiak, directly at (306)559-6002

Who do I contact regarding service of coffee equipment?

By Phone in Regina: (306)359-3799 or Toll Free: 1-888-600-8005

By Email: ServiceDesk@ambcoffee.ca

What are your business hours?

Current hours are listed here.

How can I leave a review of Ambassador Coffee Service?

Visit our Google Review page here.


Community

Do you support local charitable events?

Yes. Please email your request to us. Be sure to include the event details and the cause it is supporting as well as your customer number. We will review each submission and do our best to support the event any way we can. Email: info@ambcoffee.ca