Order Fulfillment

Whether you are a coffee service customer or a retail customer, orders placed through ambcoffee.ca are processed and fulfilled by the team at ACS. (Think of it like Amazon fulfilling orders placed via their app/website for various sellers.) Once you have submitted your order, it will go to our Order Desk for processing.  Each order is processed and released manually by our fulfillment team, and you will be notified of any updates as they take place.

When you place an order for delivery within our local service area, it will be delivered by an ACS delivery person, generally within the next 1-2 business days.

Orders being shipped via courier will typically leave the warehouse within 1-2 business days, however the time it takes to arrive is subject to courier standards.

Pick-up orders will be fulfilled and made available for pick-up at 1400 St John Street, at any of our 4 entrances. The email you receive with your pick-up code will indicate which entrance you should use. Unless otherwise indicated with your order, ACS will determine the pick-up location on our discretion.

*Please note that ALL orders for pick-up at either of the ACS entrances (Unit B, 1400 St John and 1575 8th Avenue) must be PRE-PAID. This does NOT apply to retail orders.

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